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Terms and Conditions
By placing a booking, you are deemed to have read, understood, and accepted the Terms and Conditions for The Happy Dog Haven.
Classes, Training 1-2-1s and Consultations
Please arrive in plenty of time for your class or session. If there is a class in progress, please keep the gateways free to allow safe exit and entry without incident. If your class or training session is booked for the training field at New Farm, please wear clothing and in particular – footwear - appropriate for the weather conditions and time of year.
Family members are welcome to attend but are the sole responsibility of the adult they are attending with and must not approach or touch other dogs or farm animals without permission. Children are to remain with the parent or guardian if not training or handling their own dog. Children must not offer food to other dogs taking part in classes or act in anyway that may be distracting to other dogs or people. Children under 16 need to be accompanied by an adult.
Please make sure your dog has had a short walk before class. Avoid feeding for at least 1 hour before attending training – by all means bring their meal with you to use for rewards in training. Water will be available on site. Please use either a plain flat collar or harness and a normal lead (no flexilead) No slip leads or choke chains will be permitted in training. Do ensure you bring poo–bags to clean up after your dog and remove any waste from the premises when you leave.
You are responsible for your own and your dog`s safety at all times. Dogs must be kept on the lead or longline unless instructed otherwise by the trainer.
Rewards form the basis of our training. Please bring high value rewards such as your dog`s favourite treats – chicken, sausage, cheese usually work well – cut into pea-sized pieces. Do bring enough to last the whole training session, along with a favourite toy.
Please inform us should your dog have any food allergies. Should your bitch come into season during the course, please check with the trainer on whether you will be allowed to continue attending group classes.
The Happy Dog Haven reserves the right to change the content, timing, date, venue or trainer of the course or session, to provide a high-quality service or where necessary for reasons beyond our control. Furthermore, The Happy Dog Haven reserves the right to cancel a course or training session up to and including the date of the course or training session and will strive to give as much notice as possible. Clients will be given the option of a full refund or rescheduling for a future date.
The Happy Dog Haven, their agents or New Farm accept no liability for any injury, loss or damage to you, your dog(s), your property, or any persons accompanying you. Parking is entirely at your own risk.
Bookings, Payments and Cancellations
All training courses, packages and 1-2-1 sessions are to be paid in advance at the time of booking. Once payment has been received, you will get confirmation by email or text. Until payment has been received and confirmed, your booking is not secure. Missed classes/ training sessions will not be refunded, but it may be possible to transfer to another training class or session.
Details on how to pay will be sent when booking is received.
Cancellations must be made by email to happydoghaven@btinternet.com. Cancellations will be subject to the following fees: within 0 – 7 days prior to start date will be charged the full course fee. Cancellation within 8 – 30 days prior to start date 50% fee is payable. If participants fail to attend the booking, full fee is payable.
A substitute delegate may be named at any time before the class or session starts at no additional cost.
Transfers to other courses or training sessions may be made to before the start date at no additional cost subject to availability. Requests for transfers to be made by email.
The Happy Dog Haven reserves the right to vary these Terms and Conditions.
Data Protection
The information on your booking form will only be used as a record of you and your dog. It may also be used to contact you in relation to dog training activities and will not be passed on to any third parties. Any personal details we hold will be securely stored in compliance with GDPR 2018. We may send occasional emails with information regarding up coming events relating to dog training or promotions. If you do not wish to receive these, please unsubscribe by sending an email to happydoghaven@btinternet.com